Last Updated: July 08, 2026
Welcome to Al Mazaya Holidays. These Terms & Conditions govern your access to and use of our website, products, and travel-related services. By accessing our website or booking any service through Al Mazaya Holidays, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please refrain from using our website or services.
1. About Al Mazaya Holidays
Al Mazaya Holidays is a travel and tourism company based in the Sultanate of Oman, providing comprehensive travel solutions including:
- International & Domestic Tour Packages
- Flight Reservations
- Hotel Bookings
- Visa Assistance
- Umrah Packages
- MICE & Corporate Travel
- Educational Tours
- Medical Tourism
- Airport Transfers
- Travel Insurance Assistance
- Customized Holiday Packages
- Other travel-related services
2. Acceptance of Terms
By using our website, contacting our travel consultants, submitting an enquiry, or confirming a booking, you agree to be legally bound by these Terms & Conditions.
These Terms apply to all visitors, customers, corporate clients, travel agents, and business partners.
3. Booking Confirmation
A booking shall be considered confirmed only after:
- Required documents have been submitted.
- Availability has been confirmed.
- Payment (full or partial, as applicable) has been successfully received.
- A written booking confirmation has been issued by Al Mazaya Holidays.
Submitting an enquiry or making a payment alone does not guarantee confirmation until availability is verified.
4. Pricing & Quotations
All prices displayed on our website, brochures, quotations, or promotional materials are subject to:
- Availability
- Airline fare revisions
- Hotel rate changes
- Seasonal pricing
- Government taxes
- Currency exchange fluctuations
- Fuel surcharges
- Service provider revisions
Prices may change without prior notice until your booking is confirmed.
5. Payment Terms
Payment schedules may vary depending on the selected travel service.
Payments may include:
- Advance Deposit
- Partial Payment
- Full Payment before departure
- Government Charges
- Visa Fees
- Taxes
- Service Charges
Failure to complete payment within the specified timeframe may result in automatic cancellation of the booking.
6. Accepted Payment Methods
We may accept payments through:
- Credit Cards
- Debit Cards
- Bank Transfers
- Online Payment Gateways
- Digital Payment Services
- Other approved payment methods
Additional bank or transaction charges, if any, shall be borne by the customer unless otherwise stated.
7. Customer Responsibilities
Customers are responsible for providing:
- Accurate personal information
- Valid passport
- Correct contact details
- Required travel documents
- Visa documentation
- Health declarations (where applicable)
Customers must verify all booking confirmations immediately upon receipt.
8. Passport Requirements
Passengers are solely responsible for ensuring:
- Passport validity
- Passport condition
- Blank visa pages
- Renewal requirements
Many countries require passports to remain valid for at least six months beyond the date of travel.
Al Mazaya Holidays shall not be liable for travel disruptions resulting from invalid or expired passports.
9. Visa Assistance
We provide visa assistance for eligible destinations.
However:
- Visa approval remains solely at the discretion of the respective Embassy or Consulate.
- Visa fees are generally non-refundable once processing has commenced.
- Submission of documents does not guarantee visa approval.
- Processing times may vary depending on the destination and the relevant authorities.
Al Mazaya Holidays shall not be responsible for visa refusals, delays, or requests for additional documentation by the issuing authority.
10. Flight Reservations
Flight schedules, seat availability, baggage allowances, and airline policies are determined by the respective airlines.
We are not responsible for:
- Flight delays
- Flight cancellations
- Schedule changes
- Airline operational decisions
- Missed connections caused by airline disruptions
Passengers should reconfirm flight schedules before departure where required.
11. Hotel Reservations
Hotel reservations are subject to availability at the time of confirmation.
Hotels reserve the right to:
- Modify room categories
- Apply local taxes
- Change facilities
- Enforce check-in and check-out timings
Special requests such as early check-in, late check-out, adjoining rooms, or specific room preferences are subject to availability and cannot be guaranteed.
12. Tour Packages
Tour itineraries are carefully planned; however, modifications may become necessary due to circumstances beyond our control, including:
- Weather conditions
- Government regulations
- Local operational issues
- Natural disasters
- Airline schedule changes
- Safety considerations
Where possible, equivalent alternatives will be arranged.
13. Optional Activities
Optional tours and activities not included in the package price are subject to separate availability, pricing, and terms.
Participation in optional activities is entirely at the traveler’s own discretion and risk.
14. Travel Insurance
Travel insurance is strongly recommended for all travellers.
Insurance may provide protection against:
- Trip cancellation
- Medical emergencies
- Lost baggage
- Flight disruptions
- Personal accidents
- Emergency evacuation
Unless specifically stated, travel insurance is not included in the package price.
15. Health & Medical Requirements
Travellers are responsible for ensuring they are medically fit to travel.
Certain destinations may require:
- Vaccination certificates
- Health declarations
- Medical clearances
- Travel health documentation
Failure to comply with destination-specific health requirements may result in denied boarding or entry.
16. Cancellation by Customer
Cancellation requests must be submitted in writing.
Cancellation charges may vary depending on:
- Airline policy
- Hotel policy
- Tour operator policy
- Visa processing stage
- Time remaining before departure
Applicable charges will be communicated at the time of cancellation.
17. Cancellation by Al Mazaya Holidays
In rare situations, Al Mazaya Holidays may cancel or modify a booking due to:
- Insufficient participation
- Operational reasons
- Force majeure events
- Government restrictions
- Safety concerns
- Supplier cancellations
Where applicable, customers will be informed promptly and suitable alternatives or refunds will be considered in accordance with applicable policies.
18. Refund Policy
Refunds are processed in accordance with the policies of airlines, hotels, tour operators, embassies, and other service providers.
Processing times may vary.
Certain fees, including visa charges, government fees, insurance premiums, and non-refundable promotional fares, may not be eligible for refund.
Please refer to our Refund & Cancellation Policy for complete details.
19. Force Majeure
Al Mazaya Holidays shall not be held liable for any delay, modification, interruption, or cancellation caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Civil unrest
- Political instability
- Terrorist incidents
- Airline strikes
- Airport closures
- Severe weather
- War
- Acts of God
20. Limitation of Liability
Al Mazaya Holidays acts as an intermediary between customers and third-party travel service providers.
We shall not be responsible for:
- Actions or omissions of airlines, hotels, cruise operators, transport providers, or other suppliers
- Personal injury
- Property damage
- Loss of baggage
- Theft
- Missed flights
- Travel delays
- Additional expenses arising from supplier decisions
Our liability shall be limited to the extent permitted by applicable law.
21. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Text
- Images
- Graphics
- Videos
- Icons
- Layouts
- Design elements
- Marketing materials
is the property of Al Mazaya Holidays or its licensors and is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is prohibited without prior written consent.
22. Website Usage
Users agree not to:
- Submit false or misleading information.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Use the website for unlawful purposes.
- Infringe the rights of others.
We reserve the right to suspend or restrict access for misuse.
23. Third-Party Services
Our website may contain links to third-party websites or services.
We do not control or endorse their content, policies, or practices and are not responsible for any issues arising from their use.
Users should review the terms and privacy policies of such third-party websites before engaging with them.
24. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
25. Changes to These Terms
Al Mazaya Holidays reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
Continued use of our services after such updates constitutes acceptance of the revised Terms.
26. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Sultanate of Oman.
27. Contact Information
For questions regarding these Terms & Conditions or any of our services, please contact us:
Al Mazaya Holidays
Email: info@almazayaholidays.com
Phone: +968 9628 1786
