Last Updated: July 08, 2026
Welcome to Al Mazaya Holidays. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, communicate with us, or use any of our travel-related services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. About Us
Al Mazaya Holidays is a travel and tourism company providing a wide range of travel-related services including:
- International & Domestic Tour Packages
- Flight Reservations
- Hotel Bookings
- Visa Assistance
- Umrah Packages
- Family & Group Tours
- Honeymoon Packages
- Luxury Holidays
- MICE (Meetings, Incentives, Conferences & Exhibitions)
- Corporate Travel Management
- Student & Educational Tours
- B2B & B2C Travel Solutions
2. Information We Collect
Depending on the services you request, we may collect the following information.
Personal Information
- Full Name
- Date of Birth
- Gender
- Nationality
- Passport Number
- Passport Expiry Date
- Visa Information
- Residential Address
- Email Address
- Mobile Number
- Emergency Contact Details
Travel Information
- Preferred Destination
- Departure & Return Dates
- Number of Travelers
- Travel Preferences
- Hotel Preferences
- Flight Preferences
- Dietary Requirements
- Medical Information (only when voluntarily provided and necessary for travel arrangements)
Booking Information
- Booking Reference Number
- Travel Itinerary
- Airline Details
- Hotel Reservations
- Tour Selections
- Travel Insurance Details
Payment Information
When you make payments through our website or authorized payment providers, we may collect:
- Billing Name
- Billing Address
- Transaction Reference
- Payment Status
Important: We do not store your complete debit card, credit card, or banking credentials. Online payments are processed securely through trusted third-party payment gateway providers.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referring Website
- Pages Visited
- Time Spent on Website
- Click Activity
- Cookies
- Session Information
This information helps us improve website performance, security, and user experience.
4. How We Use Your Information
We use your information to:
- Process travel bookings
- Arrange flights and hotel reservations
- Process visa applications
- Prepare travel documents
- Respond to enquiries
- Provide customer support
- Send booking confirmations
- Issue invoices
- Process refunds
- Improve our services
- Personalize travel recommendations
- Send promotional communications (only where permitted or with your consent)
- Detect fraud and unauthorized activities
- Comply with legal obligations
5. Legal Basis for Processing
Where applicable, we process your personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
6. Sharing Your Information
To provide our services, we may share your information with trusted third parties, including:
- Airlines
- Hotels
- Resorts
- Tour Operators
- Visa Processing Centers
- Embassies & Consulates
- Government Authorities
- Travel Insurance Providers
- Transportation Companies
- Payment Gateway Providers
- Technology Service Providers
- Cloud Hosting Providers
We only share the information necessary to complete your requested services.
7. International Data Transfers
As a travel company serving international destinations, your information may be transferred to service providers located outside your country of residence.
Such transfers are made only when necessary for providing travel services and in accordance with applicable data protection laws.
8. Data Security
Protecting your information is one of our highest priorities.
We implement appropriate technical and organizational measures, including:
- Secure servers
- SSL encryption
- Firewall protection
- Restricted employee access
- Password-protected systems
- Regular security monitoring
- Secure payment processing
Although we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your travel arrangements
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymized.
10. Marketing Communications
With your consent, we may send:
- Travel offers
- Holiday promotions
- Seasonal discounts
- New destination launches
- Company updates
- Travel tips
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Understand visitor behavior
- Measure marketing effectiveness
- Enhance browsing experience
For more information, please refer to our Cookies Policy.
12. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate consent.
14. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Withdraw consent (where applicable)
- Request a copy of your personal data
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below.
15. Data Accuracy
You are responsible for ensuring that all personal information provided to us is accurate, complete, and up to date.
Providing incorrect information may affect travel bookings, visa applications, or other travel-related services.
16. Fraud Prevention
To protect our customers and business, we may use your information to:
- Verify identities
- Detect suspicious transactions
- Prevent fraudulent bookings
- Investigate security incidents
- Comply with anti-fraud regulations
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The revised version will be posted on this page with an updated revision date.
We encourage you to review this page periodically.
18. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Al Mazaya Holidays
📧 Email: info@almazayaholidays.com
📞 Phone: +968 9628 1786
🌐 Website: www.almazayaholidays.com
